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Exchange Policy

1. Introduction

At Atomic Sleep, we strive to ensure our customers are fully satisfied with their purchases. If, for any reason, you need to exchange your bed, we offer a straightforward 7-day exchange policy. Please review the terms below to ensure a smooth exchange process.

2. Eligibility for Exchange

To qualify for an exchange, the following conditions must be met:

  • The exchange request must be made within 7 days of receiving the product.
  • The bed must be in its original packaging and unused to be eligible for exchange.
  • The product must be free from any damage, stains, or signs of use.

3. Exchange Process

Step 1: Request an Exchange

  • Contact our customer service team at +44 073 600 16623 or email atomicsleep@yahoo.com within 7 days of delivery.
  • Provide your order number, details of the issue, and photographs if necessary.

Step 2: Inspection & Approval

  • Once we receive your request, our team will review it and confirm whether the exchange has been approved.
  • If approved, you will receive instructions on how to return the product for exchange.

Step 3: Product Collection & Exchange

  • Our team will arrange to collect the bed from your location.
  • The exchange process typically takes 3-5 business days from the approval date.
  • The replacement product will be delivered to you as soon as the returned item is inspected and approved.

4. Working Hours for Exchanges

Our exchange process operates during the following hours:

  • ⏰ Monday – Friday: 9 AM – 5 PM
  • 🚫 Weekends & Public Holidays: Closed

5. Non-Exchangeable Items

Unfortunately, we cannot accept exchanges in the following cases:

  • The product has been used, damaged, or is not in its original packaging.
  • Custom-made or personalised items.
  • Products that have been assembled or altered after delivery.

6. Contact Us

If you have any questions or need further assistance, feel free to contact our support team:

Atomic Sleep

📍 Unit 3 Lady Ann Mills, Batley, United Kingdom
📞 +44 073 600 16623
📧 atomicsleep@yahoo.com

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